Cyril Jacquier
 
Ranelagh (Dublin 6)
01 49 69 031 - 0 857 899 564
standingby@libertysurf.fr - www.jisse.net
 
Native french speaker
8 months as a technical support agent
3 months as a customer care agent
1 week as a telemarketing agent
 
 
Position: Telemarketing agent
Location: Airways Industrial Estate (Santry, Dublin 9)
Dates: from the 30th of October 2007 to the 7th of Nov. 2007
Tasks: to perform 70-120 calls a day, regarding a contacts database to update.

Contract: 08.30am to 04.30pm. €11/h

 
 
Position: Customer care agent
Location: Ballycoolin business park (Blanchardstown, Dublin 15)
Dates: from the 5th of July 2007 to the 28th of September 2007
Tasks: to handle 25-45 calls a day, providing customers and resellers information regarding the company's products, and helping them using the licensing portal.
Contract: Monday to Friday, 08.00am to 04.30pm. €423/w
 
 
Position: Technical support agent
Location: Belfield park office (Clonskeagh, Dublin 4)
Dates: from the 4th of September 2006 to the 11th of May 2007
Tasks: to handle 5-20 ingoing calls a day, providing support to scientists, technicians and managers, regarding various issues, from a mouse to change to the whole network down.
Contract: Monday to Friday, 06.00am to 11.00pm. 20K/y
 
Languages

French

English

German
native
fluent
basics